With the Knowledge Base you can store knowledge and information from the organization in one central place. You get smart tools to keep your answers uniform and up to date.
More than 80% of the questions answered in the first contact
Centrally stored knowledge can be found quickly and managed better. All answers you give by e-mail, on social media and on the telephone are uniform and up-to-date.
All entered knowledge is linked in a smart way. A sea of information that remains clear and accessible. With the Seneca knowledge base you have optimal control over the right answer.
Uniform answers to every question thanks to central knowledge storage.
Handle more than 80% of the questions in the first contact.
By publishing knowledge in the knowledge base, back-office employees quickly receive fewer (repetitive) questions from the front-office. Front-office employees are proactively alerted to the presence of new and / or changed information.
Do Front-office employees notice that information is incorrect, incomplete or outdated? Then they can also submit a request for new or updated content. For example, the entire organization works together to work on up-to-date answers and optimal customer contact.
To ensure that content is and remains current, the knowledge owner sets an expiration date. The knowledge owner reassesses his knowledge on the expiration date and changes or removes the knowledge as necessary.
The Knowledge Base is equipped with a decision tree. On the phone, it immediately becomes clear who is responsible for complex issues.
For example, a damage report is received. Who pays for the repair costs? The knowledge base guides the employee through the process. Have you made any changes yourself? Has a service subscription been taken out? The use of the decision tree provides clarity for the customer and the employee.
Seneca offers a professional and secure solution for hosting your knowledge base. We take all responsibility for availability and technical management.
Would you rather have an optimal grip on your knowledge, information and ICT infrastructure? Choose the stand-alone version: On Premise, or in the Azure cloud.
Get to know the extensive possibilities of the Knowledge Base for your organization. Request a demonstration without obligation!
We discuss your communication plan, give you insight into the Knowledge Base functions and provide you with appropriate advice without obligation.
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